Frequently Asked Questions
General
What is DTC Design Team?
What is DTC Design Team?
DTC Design Team is an on-demand creative partner for eCommerce and DTC brands. We handle design requests, revisions, and creative execution through a streamlined system—without long contracts, slow timelines, or bloated agency fees.
What is this for?
What is this for?
We work best with:
- DTC & eCommerce brands
- Founders and marketing teams that need ongoing creative
- Brands running ads, launching products, or scaling content
- Teams that want reliable creative output without hiring in-house
Can you match our brand style?
Can you match our brand style?
Yes. Every project starts with a brand intake, and we work directly within your brand guidelines. If you don’t have clear guidelines, we help establish visual direction early on.
How It Works
How does the process work?
How does the process work?
- Submit a request through your client portal
- We design & deliver based on priority and plan limits
- You review and give feedback, we revise and finalize
Simple, repeatable, and transparent.
How many requests can I submit?
How many requests can I submit?
You can submit unlimited requests, but only one is worked on at a time, depending on your plan.
What’s the typical turnaround time?
What’s the typical turnaround time?
Most requests are completed within 2–5 business days, depending on complexity and current workload.
Feedback & Revisions
How do revisions work?
How do revisions work?
Revisions are included. You leave comments directly on designs, and we iterate until it’s right, within a reasonable scope.
How do I give feedback?
How do I give feedback?
Feedback is handled through:
- Your client portal
- Visual commenting tools (when applicable)
- Clear task threads so nothing gets lost
No messy email chains.
Is there a revision limit?
Is there a revision limit?
No hard limit, but revisions must stay within the original request scope. Major changes or new directions may be treated as new requests.
Will I have direct communication with the team?
Will I have direct communication with the team?
Yes. You’ll have clear points of contact and real humans working on your projects, not anonymous handoffs or AI agents.